Shipping & Return

This page is part of the Terms & Conditions, which cannot be separated. By agreeing to the Terms & Conditions, you are considered to have read this page and agreed to the contents therein.


  • All customers orders will be shipped within 2×24 hours.
  • The shipping cost is based from weight and dimension, based price shipping for minimum order applied. Handling fees may apply.
  • The package will be shipped using extra carton box and bubble wrap package.
  • We will declare the package as a gift, to reduce excise duty at the destination country.
  • You will get your tracking number info soon as your order shipped trough your your email, please input valid email address.
  • Track your order using, wait 24 hours after you receive your tracking info.
  • If your goods stuck at customs, for any reason, pay the excise duty required or your parcels will be returned to sender.
  • Delivery can take between 5-45 days. Generally 20 days or less. Be patient, International shipping sometimes takes a long time.
  • If your shipment does not arrive within a period of 90 days after shipped, AND was declared lost in shipment, please contact us, we will replace it for FREE.

You have 3 days NO ASKED QUESTION 100% money back guarantee after you receive your order, within conditions:

  1. Unopened, not broken seal, no damage, wet, or any damage caused by human error, handling error during shipment, and weather.
  2. Buyers pay the return shipping cost.
  3. We will process your refund or reshipment after we receive your returned items.
  4. Refund process takes 2-5 days after we receive returned products. We only do refunds using Wire Transfer, Western Union and Skrill iT. You are responsible for tranfers fee (if any).

We offering full refunds for your each order within condition :

  1. Total Lost in Shipment.
  2. Seized by customs for order less or equal to 1 carton (10 Packs).
  3. Stolen products.

To complete your Refund request, buyers must fulfil some requested documents.

  1. Lost In shipment notification letter from your local post office, with wet stamps. And, we will also notified by our local post if your order lost in shipment.
  2. Letter of Seizure Notification from Customs. Scan in High Quality.
  3. Photo of evidence your parcels are damaged, or stolen products inside, and letter of declaration of Lost/Damage Parcels issued by Customer base Post Office.Without the letter above, we can’t make a Shipping Insurance claim.

Refunds DO NOT apply under these conditions:

  1. The product packaging has been opened, or protective seal, cellophane, and or anys seals, include duty stamps, has been deformed or damaged.
  2. Customer “simply” do not like our products, and have tried it. We consider all purchasers have to know the characteristics of clove cigarettes in general, and specific taste in particular.
  3. Parcels seized by the local customs for order over 1 (one) carton (10 Packs).
  4. Rejected by customs, and returned to sender. The customer must understands about Customs Regulation for Dutiable Products before you place orders.
  5. Customer refuse pay excise duty, tax, or any cost occurred by your order and decide return your order to Djarum Cigarettes.
  6. The customer did not respond, or fail to respond to collect parcela at the Post Office or Customs Office, nor refuse to accept your item, and the item returned back to sender.
  7. Financial loss caused by the products we sell, directly or indirectly. Buyer is considered to have understood the risks of smoking, the impact, addiction, and all the risks caused by smoking.
  8. Force Major by Mother of Nature act.

Refunds and Reshipment, do not apply to the countries below

  • Australia.
  • New Zealand.
  • United States of America.
  • Great Britain, United Kingdon, and Irish Island.
  • Poland, Austria, Switzerland.
  • India.

We offering reshipment of your products within conditions :

  1. Major damaged products, stolen products. send pictures as proof and you fill complaints to your local post office to get compensation for damaged shipment. Then we can reship your orders. Photo, and copy letter of complaints required.
  2. Rejected by customs. If the product returned to sender, we will notify you after we receive returned products. You eligible to pay a re-shipment for this condition.
  3. Parcels total lost in shipment. You must provide proof of “Lost in Shipment” from your local post office. And we will be notified also by our local Post Office. So we can claim your purchase, and reship your order for free.

To speed up the refund process or resend, please send the required documents to

You must understand and obey your local law about cigarettes, tobacco, and its products variations. Over limit or quantity orders have risk to be rejected by your customs, or forced to pay Excise duty, seized, or charged for crime.

Tobacco and Cigarettes, and its variation products is restricted and regulated products, controlled under law and regulation. Please pay attention.