Is Djarum Cigarettes trustworthy and reliable?

We have been around since 2010 offline, and 2018 online.

Is the price for a pack or one carton?

The price quoted is for one single pack of 16-20 cigarettes.

How do I buy one carton?

You can buy a carton by selecting 10 packs.

Do you offer any discount?

All the discounts are automatically included in the cheaper shipping price when you buy more.

How come I am not allowed to order more than one packet of some products?

You can only order max one pack of some products due to limited stock availability.

How much is the shipping cost?

Shipping cost vary depending on the quantity and your location. You can calculate the shipping cost at View-Cart area.

How do I pay?

You will be using credit card for your payment.

Have not received the Payment Instructions email?

Please check your email Junk/Spam folder. Sometimes our emails ended up in there. Or else you can generate another Payment Instructions email by Clicking Here.

We have been experiencing issues sending email to Hotmail, Outlook and iCloud account. Please make an order with us using Gmail.

When will order shipped?

We will ship your order once payment is received. Please allow 2-3 days for your payment to clear our bank account if you paid by bank transfer.

Please login to your account to view the status of your order(s). You can view your order(s) status by Clicking Here.

How long is the shipping time?

Delivery time generally range from 15-35 days depending on the type of shipping methods that are available for your country. Most delivery take two weeks from time of order. We have had packages delivered to Scandinavia in less than 5 days, and some other times it would take 35 days to deliver to Germany . The delivery time is a bit random and to our great regrets, there is nothing we can do about it.

How do I track my package?

We will email you the tracking id once we shipped your package. You can track your package at posindonesia.co.id

How come my tracking id does not work?

Tracking ID usually takes around 2-3 days to get activated. Please try tracking your package in a couple of days if the tracking status is not available yet.

Do I need to sign for my shipment?

Maybe but mostly no. In most cases the package doesn’t need signature at delivery, but it ultimately depends on your local postman. What we know for certain is that in case you are not home during delivery and the package does not fit through your mailbox door chute, you will need to present a valid ID to pick it up from your local post office. This is why we do not recommned using fake name(s) when ordering.

Can I use fake name for delivery?

We advise against it . Post office will hold your package if you are not home during delivery. You will not be able to retrieve the package from the post office because you need to present a valid ID when you pick up the package. If you really had to use fake name, You can order smaller amount then we can pack it like document so postman can put it inside your mailbox.

Do you ship to PO Box?

Yes we do, please keep in mind that packages maybe have to be signed during pick-up or delivery.

Do you sell Fire Safe Cigarettes (FSC)?

No we don’t sell FSC cigarettes. Most of our cigarettes are made in Asia and Switzerland where Non-FSC cigarettes are still being made.

What are Non-FSC cigarettes you asked? In simple terms, Non-FSC means “old-school” smokes with no fire retardants added to the paper during manufacturing process. Hence Non-FSC cigarettes taste a hell lot better.

Will I have to pay additional taxes or excise duties when my order arrived in my country?

Some countries will charge additional excise taxes on the importation of tobacco products. Please make an order and we will send you all the information about excise taxes relating to importing tobacco products to your specific country. You can always cancel your order later if you decided not to go ahead with the purchase in the end.

Do you package customers orders discretely to avoid additional excise duties or tax?

Yes we always try our best to save our customers money. We have been in this line of business for over a decade. It is no secret that cigarettes are morbidly expensive due to the unfair tax increment every year. One day it will be impossible to afford buying cigarette in your country. Many of our customers have been complaining about the horrendous amount of tax they have to pay. There are few ways we can help you save lots of money on your smokes. Please contact us for more information.

Still have more questions?

It is always recommended for you to place an order with us to find out the ordering, payment and shipping process. You can always cancel your order later if you decided not to go ahead with the purchase .

Otherwise you can always drop us an email at sales@djarumcigarettes.com